Rules & Regulations
- All riders must present a government photo identification in order to ride.
- You must be over 107cm (42”) to bodyboard on the FLOWRIDER®
- You must be over 122cm (48”) to ride standup on the FLOWRIDER
- If you are below the age of 18, you must be accompanied by your parent or legal guardian with a valid photo identification for sign off.
- Recent accident, injury or a current medical condition such as heart problems, high blood pressure, aneurysms, neck or back problems.
- Under the influence of drugs or alcohol.
- You must be able to swim in fast moving water.
- You must follow the guidelines of proper attire to play the FLOWRIDER®. Riders are required to wear proper fitted water sports attire, board shorts, and basic t-shirt. NO bikinis or casual wear such as jeans, nor any other outfit with buttons and zips are allowed.
- Every rider must register and fully complete the Indemnity forms before playing the FLOWRIDER®.
- You must arrive 1 hour before your ride time.
- All payments must be made before every session on the FLOWRIDER®.
- Rides and Logo merchandise at the FLOWRIDER® can be paid either via cash, credit/ debit card or FLOWRIDER® UPoint credits.
RFID wrist band is only issued to the Rider and the accompanying parent or legal guardian. - House towels are available for rental at RM5 per session of booking. A RM15 deposit is required for every towel rental and will be refunded to you when you return the towel in its rented out condition.
- Lockers are available on complimentary use for 1 hour before and 1 hour after your ride session. Your locker automatically double lock itself after the time allowed and you have to approach the Customer Service for assistance. For every extra hour incurred after that, you will be charged RM5.
- Toilets and shower room in FLOWRIDER® 1 Utama is solely for Riders and their accompanying parent or legal guardian.
- You are to be responsible for the good care of your belongings. FLOWRIDER® 1 Utama is not responsible for any losses or stolen property.
- Proceed to the FLOWRIDER® for check-in and safety briefing by the FLOWRIDER® 1 Utama instructors, 15 minutes before your ride session.
- There is strictly NO SMOKING within the FLOWRIDER® 1 Utama premises.
- FLOWRIDER® 1 Utama will manage the opening of the waves according to capacity and at its sole discretion.